Adrian Short


Why must Sutton Council's bin software fail when Veolia's servers are busy?

Sutton Council has been having problems with its IT systems supporting its waste and recycling contract with Veolia. Online forms to report things like missed bin collections haven’t been working, leaving “customers” who already have a problem with the waste and recycling service itself with an extra problem with the system they need to use to report the problems. A recent council newsletter for councillors as tweeted by Tory opposition leader Tim Crowley is quick to assign the blame to Veolia:

Is #SuttonBinShame a bad data problem?

Sutton Council handed its waste and recycling collection service over to outsourcing firm Veolia at the beginning of April. Veolia’s contract required it to operate a substantially new service in the borough aimed at increasing the recycling rate and reducing the amount of waste going to landfill. This has meant more bins for different types of waste and different collection cycles to those previously operated. It’s fair to say that the new service has been an unmitigated disaster for everyone concerned, not least residents such as myself.